Sept/Oct Customer Newsletter

Your OLWS Bill
With the recent rate increase as of July 1, 2023, the Board has set a goal to move to monthly billing. Right now, nearly all OLWS customers receive a bi-monthly bill. OLWS will keep you updated as we work to transition to monthly billing. If you would like to start monthly payments now, please contact a Billing Specialist by email at billing@olws.org or call (503) 654-7765.

We’re Investing in Our Infrastructure to Comply with State Regulations
We want to keep you updated on active projects in our community. OLWS’ wastewater treatment facility needs a significant upgrade to comply with new Oregon Department of Environmental Quality (DEQ) standards for discharge in the Willamette River. The most pressing needs are:

building a third level of treatment called a tertiary filtration facility at the existing OLWS Wastewater Treatment Plant, and
reducing inflow and infiltration in the wastewater collections system. This will help prevent sanitary sewer overflows, alleviate undue pressure on the entire system, thereby extending the life of the wastewater treatment plant and collections system.

You have the opportunity to see the inside of the tertiary filtration facility by taking a virtual tour: bit.ly/virtual-tour-olws

To read the full OLWS September/October Customer Newsletter, click here.

Website Accessibility Policy

Oak Lodge Water Services is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Oak Lodge Water Services has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (503) 654-7765

Ongoing Compliance Information

Compliance Officer

Oak Lodge Water Services has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Oak Lodge Water Services regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (503) 654-7765.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.