Monday, June 21, 2021. District Extends Declaration of State of Emergency

The Oak Lodge Water Services District (District) Board of Directors approved an extension of the Declaration of State of Emergency relating to COVID-19 at the June 15, 2021 regular meeting. Extending the state of emergency declaration acknowledges COVID-19 is still present and impacting the everyday lives of our customers and the work of our staff. This extension will expire on July 20, 2021.

The Board is considering not approving further extensions of the Declaration of State of Emergency relating to COVID-19. With the conclusion of the State of Emergency relating to COVID-19 the following will resume: late fees, interest penalty on delinquent charges, red tag fees, disconnection fees and water shut offs. If the Board does not extend the declaration there will be a 30-day grace period until August 20, 2021 and water shut offs will resume on August 23, 2021.

With the conclusion of the State of Emergency relating to COVID-19, the District will continue to provide three options for customer financial assistance. They are:

Time Payment Agreement (TPA)
Low-Income Utility Rate Relief Program (LIURR)
Emergency COVID-19 Assistance Program (ECAP)

If you or someone you know has been impacted by COVID-19, the temporary Emergency COVID-19 Assistance Program provides direct assistance for both residential and commercial customers with paying their bill.

The District also offers flexible payment arrangements to assist customers recovering from these difficult economic times.

Please contact the customer service team to discuss if you qualify for assistance at
(503) 654-7765 or email us at billing@olwsd.org.

Website Accessibility Policy

Oak Lodge Water Services is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Oak Lodge Water Services has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (503) 654-7765

Ongoing Compliance Information

Compliance Officer

Oak Lodge Water Services has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Oak Lodge Water Services regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (503) 654-7765.

Report a Website Accessibility Issue